Terms of Use
Last updated: 22 July 2026
These Terms of Use (“Terms”) govern your access to and use of Vitalz, a product operated by Zomodus Pte Ltd (“Zomodus”, “we”, “us”). By creating an account or using Vitalz, you agree to these Terms. If you are using Vitalz on behalf of an organisation, you confirm you are authorised to bind that organisation.
1. The service
Vitalz lets you build questionnaires, collect responses by link or QR code, and generate reports from those responses. We may add, change or remove features over time to improve the service.
2. Your account
Access uses email magic-link sign-in. You are responsible for keeping access to your email secure and for all activity under your account. Tell us promptly if you believe your account has been accessed without authorisation.
You must provide accurate information and be old enough to form a binding contract under the laws that apply to you.
3. Acceptable use
You agree not to use Vitalz to: break the law or infringe anyone's rights; send spam or collect responses from people without a proper basis; solicit sensitive personal data without consent and a lawful basis; upload malicious code; attempt to disrupt, reverse-engineer or gain unauthorised access to the service; or resell the service without our written agreement.
You are responsible for the content of your surveys and for how you collect and use responses, including obtaining any consents and providing any notices required by law.
4. Credits, plans and payment
Vitalz is sold on a credit model: one response uses one credit. Credits are provided through a free monthly allowance, paid subscription allowances, and pay-as-you-go credit packs. Subscription allowances reset each billing period and do not roll over; purchased credit-pack (top-up) credits do not expire.
Paid plans and card checkout may not be available in every region at all times; where a feature is marked “coming soon,” it is not yet available for purchase. Prices are shown on the pricing page and may change on a prospective basis. Except where required by law, payments are non-refundable, and credits have no cash value.
5. Your content and data
You retain ownership of the surveys you create and the responses you collect (“Your Content”). You grant us a limited licence to host and process Your Content solely to provide the service to you. Our handling of personal data is described in our Privacy Policy.
6. Our intellectual property
Vitalz, including its software, design, and the Zomodus and Vitalz brands, is owned by Zomodus and its licensors. These Terms do not transfer any of our intellectual property to you beyond the right to use the service as permitted here.
7. Service availability
We aim to keep Vitalz available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may suspend access where necessary to protect the service or comply with the law.
8. Disclaimers
Vitalz is provided “as is” and “as available.” Reports and analysis are decision-support tools based on the data you collect; they are not professional advice and you remain responsible for decisions you make. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
9. Limitation of liability
To the fullest extent permitted by law, Zomodus will not be liable for indirect, incidental, special or consequential losses, or loss of profits, revenue, data or goodwill. Our total liability arising out of or relating to the service is limited to the amount you paid us for Vitalz in the twelve months before the event giving rise to the claim.
10. Termination
You may stop using Vitalz at any time. We may suspend or terminate access if you breach these Terms or where required to protect the service or comply with the law. On termination, your right to use the service ends; sections that by their nature should survive (such as intellectual property, disclaimers and limitation of liability) will continue to apply.
11. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above, and continued use of Vitalz after changes take effect means you accept the revised Terms.
12. Governing law
These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising from them, subject to any mandatory rights you may have under applicable law.
13. Contact
Questions about these Terms? Email support@zomodus.com or write to Zomodus Pte Ltd at the address below.